FAQ

If you have a questions you can contact us here.

Postage and Packaging

You can check delivery costs after you add your items to cart.

We deliver worldwide.

Returns/Exchange

Because we are a small brand we are unable to accept returns at this time.

However, you are welcome to exchange an item if it does not fit. Please note that you will have to pay for the return postage and packaging costs of the item. (This applies to all orders, including UK customers)

To avoid sizing errors please double check the size chart that is listed on the items page before placing your order.

Common Questions

Do you ship to ... ?

Yes, we delivery worldwide!

All prices are listed in GBP (Great British Pounds) but you can pay in any of currencies that are accepted by PayPal.

You currency will be automatically converted by PayPal.

When will my order be here?

Orders are dispatched within 24 hours of purchase and delivery is around 1-2 working days for UK customers and around 3-7 working days for international orders.

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

Do I need a PayPal account?

No, you don't. PayPal has a guest area which allows you to make one off payments through PayPal so there's no need to make a PayPal account if you don't want one. But if you have a PayPal account you can use it to buy from our store.

How secure is this store?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

You can also find us here;

Shop - http://www.bearpicnic.com
Tumblr - http://bearpicnic.tumblr.com
Twitter - http://twitter.com/bearpicnicUK
Facebook - http://www.facebook.com/bearpicnic